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Support rates

These are our three support rates. We recommend most customers to use the standard rate.

Customers without a support contract will be charged our standard hourly rate, without modifiers.

Rate

Standard

Pro

Executive

Response time

8 hours

4 hours

1 hour

Support method

Email/website

Email/website

Email/website/phone

Software installation

None

None

Two hours/month

Software maintenance

20 mins/month

40 mins/month

Two hours/month

Software development

None

None

Ten hours

Consulting included

One hour

Three hours

Ten hours

Price per user

15 cents per day

$1 per day

-

Flat rate price

-

-

$4000

Please note: all support fees must be paid in advance.

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